FAQ

WHY WAS MY CARD CHARGED TWICE?

Sometimes there can be an error in processing cards online. This is likely a pending pre-authorization you see on your statement and it should disappear from your credit card transactions within a couple days. Still experiencing an issue? Please feel free to email us at admin@copperhorizoncoffee.com with your name and order number and we can look into this further for you.
WHERE IS MY ORDER CONFIRMATION?

Sometimes, our emails end up in people’s junk folders. Other times, the confirmation is sent as a text and is blocked by the phone carrier.
WHAT DO I DO IF MY ORDER ARRIVED DAMAGED?

We appreciate your business and want to make it right. Please email us at admin@copperhorizoncoffee.com with your name and order number and a description of the issue you’re experiencing and we will work to make it right.
WHAT DO I DO IF I RECIEVED AN INCORRECT ORDER?

We’re human, but we wanna strive to be better and make this right for you. Please email us at admin@copperhorizoncoffee.com with your name and order number and a description of the issue you’re experiencing and we will send you a correct, replacement order!

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